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Free Replacement Parts for Life Program
We’ve Got Your Back — For Good
When you invest in a whole house filtration system, retention tank, water softener, or UV water purification system from Aqua Home Supply, you’re not just buying clean water — you’re getting lifetime support that actually means something.
That’s why every qualifying system includes our Free Replacement Parts for Life guarantee.
No sign-up. No membership fees.Just solid self-service backup when you need it.
✅ What’s Covered
If any standard system component wears out or fails under normal use, we’ll send you a replacement part — free of charge.
This includes:
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Control valve internals (seals, spacers, pistons, o-rings)
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Brine tank parts (float assemblies, safety shut-offs, air checks)
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UV system components (ballasts, o-rings, quartz sleeves)
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Bypass valves and connection fittings
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Distributors, riser tubes, and clips
Covered Brands: Autotrol, Clack, Fleck, Nelsen, & VIQUA
Need help with the swap? Our support team is here to walk you through it.
⚠️ What’s Not Covered
To keep things fair and sustainable, the following are excluded from the lifetime parts program:
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Replacement filter cartridges
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Replacement UV bulbs
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Replacement filtration media (resin, carbon, KDF, etc.)
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Digital control heads
Brands Not Covered: Crystal Quest, NuvoH2O, Pentair, Waterdrop
🔧 How to Order Replacement Parts
Every customer who purchases a qualifying system from Aqua Home Supply receives a unique replacement parts code — valid for life and with no expiration.
If a part ever wears out or needs replacing, here’s how to use your code:
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Browse the selection of popular replacement parts below.
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Add the item(s) to your cart.
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Enter your unique code at checkout to receive your replacement part(s) at no cost.
If you don’t see the part you need listed, don’t worry — just reach out to us at support@aquahomesupply.com or call (800) 374-2143, and we’ll make sure you’re taken care of.
Free Replacement Parts
Every qualifying Clack, Fleck, Autotrol, Nelsen and VIQUA system from Aqua Home Supply includes our Free Replacement Parts for Life program. If a standard component wears out under normal use, call 800-374-2143 or email support@aquahomesupply.com with your order details and we'll ship the replacement at no charge. The products below are common examples of covered parts — if yours isn't shown, check what's covered and reach out anyway.
How the Free Replacement Parts for Life program works
We only carry systems built to be serviced rather than replaced, and we back that up: when you buy a qualifying whole-house filtration system, water softener, retention tank or UV system from us, the standard parts that wear are covered for as long as you own it. There is no sign-up, no membership fee and no code to enter — just contact us and we take care of it.
What's covered
| Component | Examples |
|---|---|
| Control valve internals | Seals, spacers, pistons, o-rings |
| Brine tank parts | Float assemblies, safety shut-offs, air checks |
| UV system components | Ballasts, o-rings, quartz sleeves |
| Bypass valves & connection fittings | Clack C-Series bypass (V3006), V3007 yoke fittings and adapters, Fleck bypass and adapters |
| Distributors, riser tubes & clips | Basket riser tubes, distributor baskets, retaining clips |
Covered brands: Autotrol, Clack, Fleck, Nelsen and VIQUA systems purchased from Aqua Home Supply.
What's not covered
Consumables that wear on a normal maintenance cycle are not part of the program: replacement filter cartridges, UV lamps (bulbs), filtration media (resin, carbon, KDF, Birm, Katalox and similar), and digital control heads. Crystal Quest, NuvoH2O, Pentair and Waterdrop products are covered by their manufacturers' warranties instead, and their parts are available in our replacement parts collection.
How to get a replacement part
Call 800-374-2143 or email support@aquahomesupply.com. Tell us the system you bought, roughly when, and which part has failed — a photo helps. If we need to walk you through the swap, our support team will do that too. Standard 5-year warranty coverage applies separately to defects in the system itself.
Free Replacement Parts Program FAQs
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Simply purchase any qualifying whole house filtration system, water softener, or UV water purification system from Aqua Home Supply.
No registration or extra fees required.
Qualifying Brands:Autotrol, Clack, Fleck, Nelsen, & VIQUA
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No problem — whether you installed it yourself or had it done professionally, you’re still covered.
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Just contact our support team at support@aquahomesupply.com or call us at (800) 374-2143. We’ll confirm your purchase and ship out the part you need.
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Nope. If the part is covered, we’ll send it out at no charge. You just let us know what’s going on, and we’ll take care of the rest.
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- Filter cartridges
- UV bulbs
- Filtration media (like carbon, resin, or KDF, etc.)
- Digital control heads (WS1, 5600, 9100, etc.)
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